The basis of work and production is a goal that has been set by people who have participation and cooperation on the same goal and have abilities and skills that helped them reach the desired result. One of the most important features of successful work is owning this place with people who have communication, which met with several characteristics that indicated the capabilities of these individuals in dealing with others and communicating with them in a positive manner, whether in terms of exchanging information, ideas, cultures or exchanging benefit in a civilized and cooperative framework that resulted in a distinct work environment .
Communication skills are the first thing that attracts the attention of experts and recruiters in the human resources department in any business and any organization when selecting their employees. Therefore, whoever is looking for a job or who wants to master and excel and reach the highest positions in his workplace must possess and acquire communication skills and abilities.
Among the most important benefits of communication skills in any organization:
Building trust and strengthening cooperation between employees and each other and with managers and all aspects of the institution.
It is considered the motive to increase the rate of work and production, and this leads to an increase in the profit rate and the success of the institution due to the professional traits it leaves in the employees, friendliness, cooperation, good behavior, focus and planning.
Improving the customer relationship with the organization.
Reducing conflicts and problems within the organization.
Business communication skills
It has become one of the basics of any institution and the necessity for its employees to have it, whether verbal communication, i.e. communicating information, a message or an idea, verbally or in writing, or non-verbal communication by delivering the message in body language in the appropriate manner and manner.
One of the most important of these skills is...
Good listening (listening):
It is considered one of the most important personal skills that must be acquired. You must be a good listener and interested person. This strengthens trust between individuals and improves their relationship. All points of view must be listened to and ideas exchanged.
* Fluency in body language (nonverbal communication):
This can be done with physical movements that are done through the hand, the eye, or the head shake. You must focus, pay attention, and look at who is speaking in front of you.
* Acquisition of the skill of clarification and communication of ideas:
Proficiency in clarifying information and ideas, and the ability to select clear, expressive, concise, and far from ambiguity vocabulary and phrases that are able to convey information simply.
Choosing the appropriate time and method for delivering the information:
This requires studying each person in the work team and knowing how to deal and the appropriate time to communicate an idea or information, either by sending an email, a phone call, or a request for an official meeting.
* Enhancing trust and exchanging it among the work team:
The individual must gain self-confidence, the more confident he is in himself, the more he finds others trust him and with it comes confidence among co-workers, which is important and necessary, and this is done through participation and assistance in completing the work in the institution, even if it is done through instructions and directions to help.
* Empathy skills:
That the individual be sympathetic to those around him at any time that happens to them and participate with them in their occasions, and is characterized by kindness and friendliness.
* Mastery of positive discussion and elegant style:
The effect of the method, style, and expressive body language represents 90% of communication. The use of elegant style and appropriate tone of voice is a very important part of outstanding communication skills and enhances communication and upscale interaction between individuals, strengthening the work environment, and the progress and success of the institution.
*Be respectful
Respect is one of the basics of dealing between any individual and another, especially between the work team. Since mutual respect indicates appreciation and value between individuals, this characteristic motivates everyone to work, diligently, creativity and excellence.
*Positive Rating:
The necessity of mastering this skill, especially for individual leaders, managers or supervisors, as evaluation of the staff is one of the most important skills that facilitate the work of the individual, and this is represented through praise, thanks or praise for the good work done by the employee.
And finally... Each individual must test himself, his abilities and skills and work to improve them and acquire many good of these skills to reach the best and excellence.
